Terms and conditions

  1. The following terms and conditions refer to all purchases made from our Online Shop which is hosted on our site using the WooCommerce e-commerce platform.
  2. All prices displayed on our website are in pounds sterling and are inclusive of VAT. All delivery costs are indicated at checkout.
  3. We accept all major debit and credit cards and payments via PayPal.
  4. Once you have ordered products on our website from our Online Shop, we will send you an email confirming receipt of your order with an order description.
  5. If you have ordered a product which needs to be posted to you, we will send you an email confirming when it is on its way to you. We aim to dispatch all products within 3-4 working days of your order. All goods are delivered by Royal Mail using their standard delivery service.
  6. If you have purchased a training course or event you will receive an initial receipt then a further email confirming details of the training or event.
  7. Please note that there are no refunds for live events, except in the event of the show being cancelled.
  8. Please note that there are no refunds for recorded trainings.
  9. Whilst we do everything to ensure that stock levels on the website are up to date, it is not always possible for us to inform you at the time you place your order whether the goods are still available to purchase. If this happens and we are unable to accept your order, we will inform you of this and will not charge you for the product. If the payment has already been charged, we will promptly refund the full amount.
  10. We are only able to sell and ship physical products within the UK. Events and trainings are available anywhere in the world.
  11. When you submit your order you are agreeing to The Forgiveness Project using the personal data you inputted for the purpose of supplying the items you purchased. See our full Privacy Policy here.
  12. Please contact us at office@theforgivenessproject.com in the event of any issues.